Shipping policy

At IVOR DUNN, we are committed to providing a reliable, fast, and transparent shipping experience for all our customers worldwide. Below is our official shipping and delivery policy applicable to all orders placed through our store.
Order Processing & Dispatch
All orders are processed and shipped out within 1–3 business days after payment confirmation. We work efficiently to prepare and pack your items to ensure fast delivery and shorter waiting times.
International Shipping & Delivery Time
We offer international shipping worldwide. Standard international delivery takes approximately 7–14 business days, depending on your location and local logistics conditions. Expedited shipping is available at checkout for faster delivery.
Shipping Fees
Shipping costs are calculated in real time based on your order weight, size, and shipping destination. The exact shipping fee will be clearly displayed at checkout before you complete your purchase. There are no hidden fees or additional charges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties, taxes, or inspection fees imposed by your local government. These fees are the responsibility of the recipient. We recommend reviewing your local import regulations prior to ordering to avoid unexpected charges.
Packaging & Shipping Protection
All orders are carefully packed with high-quality, durable, shockproof packaging materials to ensure safe transit. For high-value orders, optional shipping insurance is available at checkout to provide extra protection during delivery.
Delivery Inspection & After-Sales Service
Please inspect your package upon arrival. If you receive damaged, leaking, or severely deformed packaging, please take photos, refuse delivery, and contact us immediately.
If you discover any product defects or issues after receiving your order, please contact our support team within 48 hours of delivery. We will investigate the case and provide a suitable solution, including refunds, replacements, or further assistance.
Customer Support
If you have any questions regarding shipping status, delivery delays, customs clearance, or after-sales issues, feel free to contact our support team anytime. We provide fast and professional assistance for all customer inquiries.
IVOR DUNN Team
We constantly improve our logistics service to ensure a safe, fast, and worry-free shopping experience for every customer.